Compliance Information

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.


In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here.


We would acknowledge in writing or by email receipt of your formal complaint within 5 working days and send you a full response in writing or by email within 14 days of receipt of your formal complaint.


Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.


You can raise your concerns with the Solicitors Regulation Authority.


What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.


Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:


• Within six months of receiving a final response to your complaint
and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.


If you would like more information about the Legal Ombudsman, please contact them.


Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Just to let you know...
We offer a 20 minute free consultation

Call David Barney now on 01458 270296 or 07766095865 for a free discussion of your legal requirements. David is a UK based solicitor that specialises in French property and inheritance law.

What our clients say…

"My wife and I contacted David Barney in October 2017 as we wanted to sell a property in France, which had serious legal issues with regards to beneficiaries after a colleague’s death. We can confirm that David has been a great asset in fighting our corner and I would go as far as to say that David’s knowledge of French Property Law is probably more extensive than Notaires based in France. In our case, I am positive that if it had not been for David’s knowledge and know how, we probably would not have been able to proceed to a successful completion and sold the property.

I would have no hesitation in strongly recommending that you contact David Barney in the event that you have a property in France that you may wish to sell or that you may be considering purchasing a property in France.

He will provide you with all the information required and will give you every assistance in ensuring that you have the right advice in any proposed transaction."
Mr and Mrs AP of Somerset, July 2018




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